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Welcome to XP Decking. These Terms of Service (“Terms”) outline the rules and expectations that apply when you engage with our services or use our website.

We’re committed to being fair, honest, and upfront. Please read these terms carefully—whether you’re requesting a deck quote, booking a consultation, or working with us on a custom outdoor project, these terms ensure everything runs smoothly for both sides.

Services We Provide

  • Custom deck design and installation
  • Deck repair, removal, and rebuilding
  • Deck lighting and landscaping
  • Outdoor structures like pergolas, cabanas, and sheds
  • Waterproofing services

Quote Requests and Estimates

All quotes provided, whether online, by phone, or during a site visit, are non-binding until confirmed by a signed contract.

Important notes about quotes:

  • All estimates are valid for 30 days
  • Material prices and labour costs may change if market conditions shift
  • Final pricing may be adjusted if project details change after the quote is accepted
  • It’s your responsibility to provide accurate site and access details

If unexpected structural issues arise (e.g., poor soil, old framing, unmarked utilities), we’ll always consult with you before any price changes occur.

Project Timeline and Delays

  • Weather delays (rain, extreme cold, snow, or heat advisories)
  • Permit processing times from local building authorities
  • Supply chain issues causing material shortages
  • Client-requested design changes

Payments and Billing

To confirm your booking and secure materials, we require a deposit.

Our Standard Payment Structure:

  • 30–50% deposit due at contract signing
  • Progress payments during longer builds or multi-phase projects
  • Final payment due upon completion and client approval

We accept e-transfer, cheque, or cash. Full payment must be received before any warranties become valid. Late payments (over 7 days) may incur late fees or work stoppage.

If you have questions about your invoice, just call us—we’ll always walk you through the details.

Permits and Legal Compliance

XP Decking follows all relevant building codes and zoning bylaws in Ontario. In many cases, a permit is required for your deck or outdoor structure.

Our role:

  • We can assist in preparing drawings and submitting permit applications
  • We’ll advise you on whether a permit is required based on your location and design

Your role:

    • You are responsible for confirming property lines, underground utility markings, and local HOA or subdivision rules

Failure to disclose accurate site details can lead to project delays or cancellations.

Cancellations and Refund Policy

We understand that plans can change. Here’s what to expect if you need to cancel your project.

If You Cancel:

  • Cancellations made within 48 hours of scheduled work may forfeit your deposit
  • If materials have been ordered or delivered, those costs are non-refundable
  • If work has begun, you will be billed for labour and materials used up to that point

If We Cancel:

  • We may cancel a project due to safety issues, unpermitted work, site inaccessibility, or non-payment
  • In such cases, any unused portion of your payment will be refunded

We try to be fair and transparent in every situation.

Warranty Information

We stand by our work and materials.

Our Warranty Covers:

  • 3-year workmanship warranty for any defects in construction
  • Manufacturer warranties for decking materials like composite, cedar, or vinyl (varies by brand)

Not Covered:

  • Damage from abuse, accidents, flooding, or neglect
  • Improper maintenance (e.g., using harsh chemicals or pressure washing)
  • Shifting due to soil movement or frost heave

If an issue arises, contact us right away—we’ll assess and resolve it whenever possible.

Limitation of Liability

  • Existing structural issues not disclosed
  • Underground utilities that were not marked
  • Delays caused by third-party contractors
  • Cosmetic damage to landscaping from required equipment

Use of Our Website

Our website (xpdecking.ca) is a resource for customers to:

  • Request quotes or consultations
  • Learn about our services
  • View recent projects and client feedback
  • Contact our team

You agree not to:

  • Use our site to post spam or false information
  • Copy content or images without written permission
  • Attempt to hack, disrupt, or overload our systems

All content on this site is owned by XP Decking and protected under Canadian copyright law.

Data Privacy and Security

Your privacy matters to us. Any personal information shared through our contact forms, phone calls, or consultations is kept secure and never sold or shared without consent.

You can review our full Privacy Policy to learn how we collect, store, and use your information in accordance with PIPEDA (Canada’s privacy law).

Changes to These Terms

We may update these Terms of Service occasionally to reflect changes in the law or our business. Updates will be posted to this page and are effective immediately.

We recommend checking this page each time you book a new project.

Governing Law

These Terms of Service are governed by the laws of the Province of Ontario. Any disputes or claims will be handled through Ontario’s legal system.

Contact Information

If you have questions or concerns about these Terms, feel free to reach out.