Privacy Policy

Last Updated: March 27, 2025

At XP Decking, your privacy matters to us. We’re committed to protecting your personal information and being fully transparent about how we collect, use, and store it. Whether you’re requesting a quote, booking a deck consultation, or simply browsing our website, we want you to know your data is in safe hands.

We operate out of Newmarket, Ontario, and follow the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable provincial privacy laws.

Information We Collect

We collect personal information directly from you when you:

Fill out a contact form
Request a quote or consultation
Call or email us
Engage with our Google Business Profile or social media pages

The types of information we may collect include:

Your full name
Email address
Phone number
Address/location (for service quotes)
Details about your deck project or service needs
Any other information you voluntarily provide

We also use analytics tools to collect non-personal information, such as:

IP address
Device type
Pages visited on our site
Time spent on our website
Referral sources

How We Use Your Information

We only collect personal data for clear business purposes:

To respond to your inquiries or service requests
To provide accurate quotes and project consultations
To book appointments and follow up on jobs
To improve our website experience and customer service
To send updates, promotions, or news (only if you’ve opted in)

We do NOT sell, trade, or rent your personal information to third parties. Ever

How We Share Your Information

We only share your information in these specific scenarios:

With service partners (e.g., electricians, permit agents) assisting in your project
With trusted software providers (like email or form processing tools)
When required by law enforcement or regulatory authorities under legal obligation

In all cases, we ensure that any third party respects and protects your data.

Data Storage & Security

We use secure servers and best practices to keep your data protected. Our website is hosted on reputable Canadian-based servers with SSL encryption.

All customer information is stored securely and access is limited to authorized staff only.

If we ever experience a data breach that affects your personal info, we’ll notify you as required by law.

Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Request access to your personal information
Correct inaccurate data
Withdraw consent for marketing or data use
Ask us to delete your data (where applicable)

Compliance with Data Protection Laws

XP Decking follows all applicable data privacy regulations in Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

We take your privacy seriously and ensure that:

Your personal information is only collected with your consent
Your data is used for clearly stated purposes
We take reasonable steps to keep your information accurate and up to date
Your data is stored securely, with limited access
You have the right to access, correct, or delete your information

We also monitor updates to federal and provincial privacy legislation to maintain compliance and adjust our practices as needed.

Use of Cookies

Our website uses cookies and tracking tools like Google Analytics to improve user experience and measure traffic.

You can disable cookies in your browser settings if you prefer not to share usage data.

External Links

Our site may link to external services (like material suppliers, blogs, or social media). We’re not responsible for the privacy practices of other websites.

We recommend reviewing their privacy policies separately.

Updates to This Policy

We may update this Privacy Policy as our business grows or if laws change. We’ll always post the latest version on this page.

Check back here for the most current policy.

Questions or Concerns?

If you have any questions about this Privacy Policy or how your information is handled, please reach out.